A Proposal of Performance Measurement System for the Operators of Freights Railroad Transportation

The Brazilian freights railroad transportation, in the last five years, is achieving a significant growth. Currently, the railroad transport operators use performance evaluation measures, related to financial and operational aspects, being that in some cases, there isn’t a relation of cause and effect between them. According to the Brazilian research, 85% of the railroad transport companies uses the guidelines management model, originally from TQM (total quality management). In this scenery, the work’s proposal is presenting a performance management model, based in the Balanced Scorecard, through of the elaboration a strategical map, typical from this type of organization. The objective of this model is becoming useful for any railroad transport operators, according to the particularities of each company. The model was constructed through of case study and approaches four Balanced Scorecard’s perspectives (financial, customers, processes and learning and growth), possessing a set of measures for each Company’s strategical objective, considering as well the stakeholders’ satisfaction involved in this environment. The application of this model of performance management can collaborate with the growth and the sustainability of these companies, therefore it searches of balanced and related way, is achieving the strategical objectives of these Organizations. The growth’s sustainability of the railroad modal share in Brazil can contribute for the external competitiveness of the country, through of the reduction of the logistical costs that nowadays, are in parts, higher due to bigger use of the road modal.